| FAQ |
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1. Is Univa an authorised distributor? |
| Yes, we are authorised distributor for KB, Diotec, GRE & so on…
Also our sister companies are authorised for many makes like….
And we are continuously working towards adding more makes to our line card. |
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2. Can Univa support us for our spot buy requirments? |
| Yes. This is an area of specialisation of UNIVA. We do support all our customers for their Spot buy requirements by locating stock from the Genuine sources across the whole world. |
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3. Does univa support new & original factory sealed parts or no? |
| Yes all our parts are in original factory sealed packing. Exception to this is when customer requires partial reel or smaller qtys. In such cases we do intimate in our Quotation about packing type details offered. |
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4. Can Univa support our lead time or scheduled lead time requirments & be our long term partner? |
| Yes very much. We already having a long term partnership with our Customers. We can support your reasonably valued scheduled orders if you place order for complete qty on us. |
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5. Does Univa carry any inventory? |
| Yes. In addition to our worldwide availability, Univa has an excess consignment program that enables OEMs/CEMs a means to liquidate their excess inventories. As a result, Univa has access to thousands of factory-sealed line items in inventory. This consignment excess is in addition to Univa's "house" inventory of on-hand stock |
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6. What lead times can I expect when I purchase from Univa? |
| We focus on getting our customers the right parts faster than anyone else can do it. Although the lead times for individual parts may vary, Univa's professional shipping department will expedite the delivery of the parts & history has proven that Univa is succedded in effective pull in. |
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7. How experienced are your sales and buying teams? |
| Our representatives are some of the best trained, most knowledgeable in the industry. Our training program is a rigorous program that includes both classroom and on-the-job training. The program is tailored to fit each new representative’s level of ability and experience to ensure that each representative is fully prepared. |
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8. How can Customer place order on Univa? |
| Customer can send Formal PO to concerned Sales person who is taking care off that Account, if none is allocated then can send order to sales@univatech.com |
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9. How fast can you get my shipment to me? |
| It depends. If the product you ordered is in stock in our facility and your company is in Singapore, it could be in a matter of hours. In most situations, where the product is warehoused, where you office, the time of day, and day of the week can all effect the actual delivery date |
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10. What kind of payment terms facility does UNIVA provide? |
| We work with TT Advance payment terms with new customers. However, we provide better payment terms once the customer starts giving us regular business. |
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11. What currencies does Univa transact business in? |
| Univa typically transacts business in US dollars, but can also do business in Euros, Hong Kong Dollars, Singapore Dollars too. |
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12. What is the minimum order? |
| The minimum order for orders that are shipping within Singapore is $50. If you are unable to add $50 of product to your order a minimum service fee will be added to reach the $50 amount. International Orders require a minimum of $100 US Dollars.” |
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13. Do you ship internationally? |
| Yes. We have vast experience in shipping internationally and ship electronics components around the globe and you may pay by wire transfer. All bank costs are the responsibility of the buyer. |
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